AI-Powered CRM for Service Operations
CRM module for creating, managing and tracking support tickets with automated routing and resolution workflows, accelerating resolution times by 50%.
year
2026
industry
Enterprise
Services
OpenMesh
Spark AI
CHALLENGES
A large service organisation was managing support tickets through manual triage. Requests were mis-routed, priorities were inconsistent, and resolution times varied widely between teams. Leadership had little real-time visibility into where tickets were stalling or why.
OUR APPROACH
We delivered an AI-powered CRM module for creating, managing and tracking support tickets. Incoming requests are classified and routed automatically to the right team, enriched with context from connected systems, and progressed through resolution workflows that suggest next actions and draft responses for agents. Live dashboards give operations leaders a single view of volume, SLA risk and team performance.
THE RESULTS
Ticket handling is streamlined from intake to close. Resolution times are 50% faster, routing errors have largely disappeared, and the operations team now manages by exception instead of by queue.
50%
faster resolution times
Automated
routing and resolution workflows
Intelligence for national port security — real-time analytics running on sovereign infrastructure.
Operations Director
PORT SECURITY
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