Gen AI Chat Assistant - Ask Hamad
Unified voice-and-chat AI assistant that integrates policy knowledge, services and process navigation to make government services more accessible to every citizen.
year
2026
industry
Government
Services
OpenMesh
Zoe Call Center
Xpin AI Voice Technology
CHALLENGES
Citizens were navigating a wide landscape of policies, services and procedures across multiple channels, and answers varied depending on where, and whom, they asked. The entity wanted a single, always-consistent front door to its services, available by voice and text, in Arabic and English.
OUR APPROACH
Ask Hamad is a unified generative AI assistant that combines policy knowledge, service catalogues and step-by-step process navigation in one conversation. It answers questions, guides citizens through applications, and hands off to the right service when action is needed. Responses are generated only from approved, versioned knowledge, so the assistant is consistent, policy-aligned and explainable, and the models run inside government infrastructure.
THE RESULTS
Service accessibility improved for every citizen who prefers to ask rather than search. The assistant delivers consistent, policy-aligned answers at any hour, and the entity now has one governed channel it can update once and trust everywhere.
1
unified assistant across voice and chat
100%
policy-grounded, consistent responses
Citizen contact at national scale — AI service channels deployed inside a federal environment, in Arabic and English.
Government Director
PUBLIC SECTOR
More Projects
AI Contact Centre for Government Services
AI-powered virtual contact centre with multilingual voice and chat automation for high-volume citizen inquiries, reducing human workload by 60-70% and enabling 24/7 support.
Family Tree & Relationship Intelligence
Graph-based intelligence system mapping relationships, lineage and demographic insight to support national-level decision making and accelerate verification workflows.
AI-Powered CRM for Service Operations
CRM module for creating, managing and tracking support tickets with automated routing and resolution workflows, accelerating resolution times by 50%.